It turns out that the most respected and successful companies have some notable things in common. In particular, they excel in their focus on three critical areas of business performance:

– Total Customer Satisfaction (TCS)
– Total Productivity Improvement (TPI)
– High Performance Management (HPM)
While on the surface these may seem obvious, most businesses fall short of what it takes to make their performances truly great. Read on and think about how your business ranks in these three areas and how you might accomplish significant improvements, personally and corporately.