Privacy Overview
Acrelic Group has created this
privacy statement (“statement”) to demonstrate our commitment to client
privacy and the ethical use of email marketing communications and its
application to business to business sales and marketing. Because we gather
important information from our clients, web visitors and our clients’
customers on their behalf, this statement is established as a means to
communicate our information gathering and dissemination practices.
Information Collection and Use
Acrelic Group requires clients who request
information, and subsequently register to use our products and services to
provide contact information such as their name, company name, address, phone
number and e-mail address and later financial qualification and billing
information such as billing name and address, credit card number, and the
number of users within the client's organization. Acrelic Group
typically asks for additional information when a client or visitor
requests information about our products and services. This information often
includes title, department, fax number and additional company information
such as annual revenues, number of employees, and industry. Customers and
visitors can choose to "opt out" of providing this additional information.
Acrelic Group uses the collected information to set up accounts for
clients and their respective companies. We may also use the information to
contact clients to further discuss their interest in Acrelic Group,
our products and services and to send information on Acrelic Group,
our partners, and notices of promotions and upcoming events, if the client
or visitor has so opted to receive these communications. Acrelic Group
clients will automatically be subscribed to our e-mail newsletter as part
of the set up process. All clients have the opportunity to choose to opt
out from receiving our newsletter. Customer information will not be shared
or distributed.
Acrelic Group clients will be asked to provide an e-mail address
when registering for usage of Acrelic Group products and services.
This is used to send notification of product updates and service and support
information. Customers can choose to opt out of receiving these
notifications. Again, client information will not be shared or
distributed.
Except as explicitly stated at the time Acrelic Group requests
information, or as explicitly defined in our Terms of Service we do not
disclose to any third party the information provided. All financial and
billing information we collect is used solely to check qualifications of
prospective clients and to invoice our clients for their usage of
Acrelic Group products and services. This billing information is not
used by Acrelic Group for marketing and/or promotional purposes.
Acrelic Group uses a third party for credit card processing. This
intermediary is solely a link in the distribution chain, and is not
permitted to store, retain, or use the information provided except for the
sole purpose of credit card processing.
Acrelic Group uses pixel tags and other methods to gather information
about the e-mails we send to our registered users and recipients of e-mails
sent by our registered users to others. Pixel tags are tiny graphic files
that are included in our HTML-encoded e-mail messages. When such a message
is opened in an HTML-capable e-mail program, the recipient's computer will
access Acrelic Group's servers to retrieve the pixel tag file,
allowing Acrelic Group to record and store information such as e-mail
address, date and time the recipient viewed the e-mail message, if the
recipient's e-mail program is capable of receiving HTML, and other logging
information. Acrelic Group uses this information to optimize delivery
of future messages to specific recipients and to provide information to
registered users with respect to e-mails they send through the Acrelic Group System.
Acrelic Group maintains log files tracking IP addresses to analyze
trends, help diagnose problems with our servers and to monitor traffic/usage
in order to provide better service to our clients and visitors. IP
addresses are not linked to personally identifiable information.
Acrelic Group uses cookies to deliver content specific to your
interests and to improve the convenience and efficiency of your experience
when using our products and services or those of our users. A cookie is a
piece of text asking permission to be placed on your computer's hard drive.
If you agree, then your browser adds the text in a small file. The purpose
of a cookie is to verify a user's login status, help us analyze traffic or
let us know when you visit a particular online destination. Cookies allow
applications to respond to you as an individual. By gathering and
remembering information about your preferences, the application can tailor
its operation to your needs, likes and dislikes.
You can always choose to not accept cookies, but you may
not be able to use some of the Acrelic Group products and services.
You may set your web browser (Microsoft Internet Explorer or Netscape
Navigator) to notify you of cookie placement requests or decline cookies
completely. You can delete the files that contains cookies; those files are
stored as part of your Internet browser.
Choice
Acrelic Group provides users the opportunity to opt-in and opt-out of
receiving e-mail communications from us. This is made available during
sign-up for our e-mail lists and in e-mail messages delivered from Acrelic Group Systems. For any list managed by Acrelic Group, users can
use the link in the footer of most e-mail messages. Alternatively, users can
reply to an e-mail message according to the instructions at the bottom of
the message.
A Note to Recipients of
E-mail Messages from Acrelic Group Users
Acrelic Group does not retain e-mail address
information after our users delete from our servers. Acrelic Group
does not monitor or limit our users from creating e-mail messages. We do,
however, quickly and fervently respond to notification of violations or
abuses of Acrelic Group Terms of Service
including failure to honor opt-outs.
Other Information
Users of Acrelic Group WarpSales will place e-mail
address lists and digital content on Acrelic Group's servers. Acrelic Group does not monitor content or review lists. Acrelic Group's
clients use the content to construct e-mail messages and the address lists
to deliver messages and review their clients’ interests in the messages or
other media. Acrelic Group will not use user-provided content or
e-mail address lists for any purpose whatsoever other than to construct and
send messages as intended by the user providing the list and/or content.
Information Sharing and
Disclosure
Acrelic Group will only disclose your Data (as
defined collectively above under the topic Information Collection and
Usage), the contents of your private communications, or the contact
information of your recipients if required to do so by law, or as otherwise
stated in this Statement, or in the good faith belief that such action is
necessary to: (1) conform to the edicts of the law or comply with legal
process served on Acrelic Group; (2) protect and defend the rights or
property of Acrelic Group and others, including among other things to
enforce our Terms of Service; (3) act under exigent circumstances to protect
the personal safety of its members or the public; (4) to correct technical
problems and malfunctions in how we provide our service to you and to
technically process your information; (5) to take precautions against
liability; (6) to respond to claims that information you have submitted to
Acrelic Group has violated the rights or interests of a third party;
or (7) as permitted by law or to provide information to law enforcement
agencies. Also, certain technical processing of e-mail messages and their
content that are required for: (1) sending and receiving messages; (2)
conform to connecting networks' technical requirements; (3) conform to the
limitations of the Service; or (4) other similar technical connecting
requirements.
The Client Company owns the information collected in the
context of a WarpSales campaign. Acrelic Group will not sell, share or
rent information collected in a Client Company's WarpSales campaign to or
with any other company, organization or individual. Acrelic Group
hosts the data, transmits messages, and updates or adds data under the
management of our Client Company’s, utilizing their lists. When executing
a WarpSales campaign from a list received from a Client Company, Acrelic Group assumes the following:
The Client Company has your information because you
consented to share it with the Client Company. Generally, the lists Acrelic Group receives from their Client Companies come from that company's
database. Individuals share their information with our Client Companies
because in some way, they may have been interested in or needed more
information about a company's products, services, events and the like.
In cases where a list is purchased, Acrelic Group
supports the Direct Marketing Association's protocol of only using opt-in
lists. If Acrelic Group purchases a list on behalf of a Client
Company, again Acrelic Group supports the Direct Marketing
Associations standards including, opt-in/opt-out, appropriate signature
footers and disclaimers appended.
For all clients, Acrelic Group is contractually
bound to keep client data private and prevented from sharing data across
multiple clients. For example, if one of our client's clients has two
e-mail addresses, and these addresses are stored in our database, we may not
share this fact with another client, even if the second client has the same
client has the first client.
Change in Ownership
It is possible that as we continue to develop our
business, Acrelic Group may be acquired. In such a transaction,
client information may be transferred to the acquiring entity. Users will
be notified via e-mail or prominent notice on our Web site for 30 days prior
to a change of ownership or control of their personal information. If as a
result of the business transition, the users' personally identifiable
information will be used in a manner materially different from that stated
at the time of collection they will be given choice consistent with our
notification of changes section.
Other Web Sites and Links
Acrelic Group's web site, or messages created with Acrelic Group
Services by Acrelic Group Clients, may contain links to other Web
sites. Acrelic Group has not reviewed these third party sites and does
not control them. Acrelic Group is not responsible for any of these
sites, their content or their privacy policy. Thus, Acrelic Group does
not endorse or make any representations about them, or any information or
other materials found there, or any results that may be obtained from using
them. If you do not want those companies to collect information about you,
please contact them directly.
Should you leave the Acrelic Group web site, and
click through to another online destination, Acrelic Group recommends
that viewers check the privacy policies of that site to be aware of how your
information is being used. If you decide to access any of the third party
sites linked to WarpSales, you do so at your own risk. This Privacy
Statement applies solely to information collected by WarpSales in use at the
time.
Security
Acrelic Group takes every precaution to protect all types of data.
When clients or individuals submit sensitive information, the data is
protected both online and off-line. We do everything in our power to protect
your company's data. All information is kept strictly confidential. Only
employees who need the information to perform a specific job (for example,
your account manager, project manager or technical lead) are granted access
to the data.
All Acrelic Group employees have received background
checks. All employees are kept up-to-date on our security and privacy
practices. Any time new policies are added, our employees are notified
and/or reminded about the importance Acrelic Group places on security
and privacy and what they can do to ensure our clients' information is
protected. Finally, the servers on which Acrelic Group stores this
data are kept in a secure environment.
Acrelic Group uses industry standard technologies
and processes, such as secure sockets layer and a physically protected data
center, to protect your data. However, perfect security on the Internet is
currently impossible. While we make every effort to protect your data, we do
not guarantee that your data is perfectly protected.
Notification of Changes
Acrelic Group reserves the right to make changes to
this Statement and to our information gathering and dissemination practices
and will provide notification of the change with a minimum of thirty (30)
business days prior to the changes taking effect. If as a result of this
change, the users' personally identifiable information will be used in a
manner different from that stated at the time of collection they will be
given choice.
If we decide to change our WarpSales privacy policy, we
will post those changes on our website.
Contacting Us
If you have any questions about this privacy statement,
please contact us directly at the following address:
Webmaster
Acrelic Group, LLC.
30 Technology Drive
Suite 1K
Warren, NJ 07059
USA
If you feel that this
company or its clients is not abiding by its posted privacy policy. You
should contact us by email at
privacy@acrelic.com or you can contact us by telephone at
908-222-2900.
For More Information
If you would like additional information
concerning your online privacy, we suggest the following resource:
Federal Trade Commission
http://www.ftc.gov/bcp/menu-internet.htm#bized
Last Updated:
February
2004
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